Dear [Reviewer’s Name],
Thank you for taking the time to share your experience with us. We genuinely appreciate all feedback, whether positive or negative, as it helps us improve.
I'm truly sorry to hear that your experience did not meet your expectations. It’s disheartening to know that the pasta was not up to par and that the response to your feedback felt off-putting. Our goal is to create a welcoming and enjoyable environment, and I'm


