During a service delivery project in Sophiatown, officials conducted focus group discussions (FGDs) and interviews to gather feedback. Residents expressed frustration over inconsistent waste collection and poor lighting. What does this scenario illustrat

The correct answer is **A. b and c**. This scenario illustrates the value of qualitative data collection by capturing lived experiences and community perceptions (option b) and revealing service gaps that may not be visible in quantitative data (option c). The feedback from residents about inconsistent waste collection and poor lighting showcases how qualitative methods can provide insights into community issues that numbers alone may not fully represent.