Please write me a response. Dear Erin, I wanted to provide you some feedback in private rather than a Google review as I didn't want to affect your review score. We dined at Erin's last night (booking was 7:45pm) and were rather disappointed at

Dear Maria, Thank you so much for taking the time to share your detailed feedback about your recent experience at Erin's. I genuinely appreciate your choice to communicate this directly, as it allows me to address your concerns rather than find out through a public review. First and foremost, I want to sincerely apologize for the level of service you received during your visit. It’s disappointing to hear that the attention from our wait staff did not meet the high standards we strive to achieve. Your experience clearly fell short, and I understand how frustrating it must have been to wait without any updates or engagement from our team. I’m glad to hear that you enjoyed the food, but it's clear that the service overshadowed your meal. Timely communication and attentiveness are crucial for creating a positive dining experience, and I will be discussing your feedback with our staff to ensure that we address these issues. Please know that your feedback is invaluable to us, as it highlights areas where we need to improve. I want every guest to leave feeling satisfied and appreciated, and I’m truly sorry that we missed the mark during your visit. If you’re open to it, I would love the opportunity to make this right for you. Please feel free to reach out to me directly at [your contact information], and I would be happy to arrange a future visit for you on the house. Thank you again for your feedback, and I hope we have the chance to welcome you back to Erin's for a much-improved experience. Warm regards, Erin Update (2025-09-15): Dear Maria, Thank you for taking the time to share your feedback about your recent experience at Erin's. I truly appreciate your decision to reach out privately rather than leaving a public review, as it reflects your understanding of the importance of constructive criticism. I am genuinely sorry to hear about the service issues you encountered during your visit. It’s disheartening to learn that the attention and care we strive to provide our guests fell short in your case. Your description of the long wait times, lack of check-ins from our staff, and the oversight regarding your mains and side of vegetables is concerning, and I want to assure you that this is not the standard we aim for. I am glad to hear that you enjoyed the food itself, but I understand that a dining experience is about much more than just the meal. It’s about feeling cared for and attended to, and it sounds like we missed the mark on this occasion. I will be addressing your feedback with our team to ensure we rectify these issues and improve our service moving forward. Thank you once again for your valuable insights. I hope you might consider giving us another chance in the future, as I would love the opportunity to provide you with the exceptional experience we strive to deliver to all our guests. Warm regards, Erin