Please give us an example of a time you exceeded customer/stakeholder expectations. What did you do to achieve this and how did you evaluate the outcome? Sample answer for Residence Steward

Certainly! Here's a sample answer tailored for a Residence Steward position: --- One memorable experience where I exceeded customer expectations occurred during a significant event at the residence, where we hosted a formal dinner for multiple stakeholders, including the university administration and key donors. As the Residence Steward, I was responsible for not only the logistics of the event but also ensuring that every guest felt valued and attended to. In preparation for the event, I went above and beyond by conducting a thorough assessment of the guests' preferences and dietary restrictions ahead of time. I personally reached out to our catering team to create a customized menu that featured options for all dietary needs. On the day of the event, I arrived early to oversee the setup and ensure that every detail, from table linens to lighting, reflected a warm and welcoming atmosphere. During the dinner, I made it a point to engage with each table, checking in with guests to ensure their needs were met and that they were enjoying their experience. When I noticed a guest who seemed to be having trouble with the service staff, I quickly intervened to provide assistance, ensuring that their needs were met promptly. After the event, I took time to gather feedback from both the guests and the catering team. I was pleased to learn that many attendees had exceptional things to say about the meal and the overall experience. I even received personal thank-you notes from a few key stakeholders who appreciated the attention to detail and the personalized service. To evaluate the outcome more systematically, I compiled all the feedback and presented it to my supervisor along with suggestions for future events. This not only demonstrated responsiveness to guest needs but also contributed to our ongoing effort to improve service. Ultimately, the event exceeded our original expectations and strengthened our relationships with key stakeholders. This experience reinforced my belief in the importance of proactive communication and attention to detail, which are crucial in ensuring that all guests feel valued and appreciated. --- This response highlights specific actions taken, the way the outcome was evaluated, and how it reflects qualities desired in a Residence Steward.