how to say to customer that upon checking on records there's no transaction being recorded or made on this specific dates no worries about this since it is being cleared.

You can communicate this message to your customer in a clear and professional manner. Here’s a suggested response: --- Dear [Customer's Name], Thank you for reaching out. I have checked our records, and it appears that there are no transactions recorded on the specified dates. Please rest assured that this is a standard procedure, and everything is being cleared accordingly. If you have any further questions or concerns, feel free to let me know. Best regards, [Your Name] [Your Position] [Your Company] --- Feel free to customize the message as needed!