Create an email to send to a host as a Turo agent and make it longer ; the guest uploaded driver's license that it was a temporary one. We will advise the host to contact our verification team for confirming the guest driver's license.
Subject: Important Update Regarding Guest's Driver's License Verification
Dear [Host's Name],
I hope this message finds you well. My name is [Your Name], and I am a Turo agent dedicated to ensuring that your experience on our platform remains smooth and secure.
I’m reaching out to discuss a matter concerning the recent reservation made by a guest for your vehicle. Upon reviewing the submitted documents, we noticed that the guest uploaded a temporary driver's license. While we understand that many individuals possess temporary licenses during the processing of their permanent ones, it is essential for us to ensure that all documents meet our verification standards.
To move forward safely, I recommend that you contact our verification team to confirm the authenticity of the guest's temporary driver's license. They are equipped with the resources to assist you in this matter and will help clarify any questions you may have. Verifying the guest's identity not only safeguards your vehicle but also fosters a sense of trust between you and your guests.
You can reach our verification team at [verification team contact information]. They are available [include days and hours of availability], and I encourage you to provide them with any details or documentation you might have related to this reservation.
While verifying the driver's license, please remember that maintaining clear communication with your guest can also be beneficial. They might be able to provide additional information or documentation that could assist in expediting the verification process.
If you have any other questions or need further assistance throughout this process, please do not hesitate to reach out. We are here to support you and ensure that your hosting experience is as enjoyable and trouble-free as possible.
Thank you for your attention to this matter, and for being a valued member of the Turo community. We appreciate your commitment to providing safe and reliable vehicle rentals.
Best regards,
[Your Name]
[Your Position]
Turo Support Team
[Your Contact Information]