Can you give me the truth about eBay’s money back gurrantee program

eBay's Money Back Guarantee program is designed to protect buyers when they make purchases on the platform. Here are the key points about the program:

**Coverage**: The Money Back Guarantee applies to most transactions on eBay, whether they are for new or used items. It covers situations such as items not arriving, being significantly not as described, or being damaged during shipping.

**Eligibility**: For a buyer to be eligible for a refund under this program, they must open a case within a certain timeframe from the estimated delivery date, typically 30 days. Some situations, like items not arriving, may allow for longer reporting periods.

**Resolution Process**: If a buyer encounters an issue, they should first contact the seller to attempt to resolve the matter directly. If that fails, they can escalate the matter by opening a case through eBay’s Resolution Center.

**Refunds**: If the case is resolved in the buyer's favor, eBay will issue a refund, which can include the cost of the item and any shipping fees. If a seller fails to respond or resolve the issue satisfactorily, eBay will mediate and issue the refund.

**Seller Protection**: While the program is aimed at protecting buyers, eBay also offers some protections for sellers to encourage fair practices. Sellers are typically required to offer accurate descriptions and provide good customer service.

**Limitations**: Not all transactions are covered. For example, items purchased for business purposes or specific categories like real estate might not be eligible. Additionally, cases involving items identified by the buyer as needing a return may follow a different process.

**Fraud Prevention**: eBay actively monitors transactions for fraudulent activity and takes steps to protect both buyers and sellers from scams.

This program is important for fostering trust on the platform, making it easier for buyers to feel confident in their purchases. Be sure to read through eBay’s terms and conditions for the most current information, as policies can evolve.