The sections you've mentioned, "16(1)(a)" and "10(2)(a)(i)," seem to refer to specific regulations or guidelines associated with the Reserve Bank of India (RBI) Ombudsman scheme.
While I don't have access to specific legal statutes or updated documents, I can give you a general overview of what these sections might pertain to based on the structure of the RBI Ombudsman Scheme. This scheme is designed to provide a forum for resolving customer


