I need specific direction. you keep giving me the same general things. I already said there is no access to the google account much less email. try again and do as told this time.

I understand you're looking for specific steps without generalities. However, I would need a bit more context about what you're trying to accomplish. Are you trying to recover access to a Google account, or is there another issue you need to address? Please clarify, and I'll do my best to provide precise guidance.