Which file should I edit or delete within the AppData>Local>Five9>Five9Softphone-10.0>bin>13.0.9 folder to ensure Five9 doesn't phone into the Supervisor part of the application? I want to appear Online within the application, but not have any calls or ti

To prevent calls or tickets from being routed to your station in the Five9 Softphone application, you should not edit or delete files directly in the application’s installation folder as this could lead to unintended consequences or instability within the application. Instead, use the application’s built-in settings to configure your status. Here are some general steps you can take within the Five9 Softphone application: 1. **Set Your Status:** Change your status to 'Do Not Disturb' or a similar status, if available. This will typically stop calls from routing to you while still appearing online. 2. **Logout of the Queue:** If you are part of a call queue, you can log out of the queue or set your availability to a state that does not receive calls. 3. **Check Configuration Settings:** There may be settings in the application toolbar or main menu that allow you to manage call routing or ticket assignments. Make sure to consult the Five9 documentation or reach out to your IT support team if you need assistance with the application settings. Editing or deleting application files is not recommended and could cause issues with the app's operation. Always opt for changes through the application's settings.